CONTACT / SUPPORT POLICY
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Last Updated: May 28, 2026
This Contact / Support Policy explains how to contact Faith to Freedom™ / REBIRTH™ for customer support, billing questions, purchase help, membership access, cancellation requests, workshop support, speaking inquiries, podcast invitations, media requests, and related matters.
This policy applies to Faith to Freedom™, REBIRTH™, Purpose Garden™, Purpose Path Workshop™, Purpose Clarity Breakthrough™, Purpose to Business™, Purpose Growth Circle™, The Origin Experience™, John Hanna Speaking, and all related websites, pages, programs, memberships, workshops, communities, downloads, emails, events, and services offered by John Hanna and related brands.
1. Main Support Email
For now, the main support/contact email is:
Please use this email for:
Purchase questions
Login or access issues
Membership questions
Billing questions
Cancellation requests
Refund-related questions
Workshop registration support
Community access questions
Technical support related to your account
Speaking inquiries
Podcast or interview invitations
Media requests
General business questions
After a dedicated business support email is created, this page may be updated with the new official support address.
2. What to Include in Your Email
To help us respond as clearly and quickly as possible, please include:
Your full name
The email address used for your purchase, registration, or membership
The name of the product, membership, workshop, event, or offer
A clear explanation of what you need help with
Screenshots, order details, or error messages, if relevant
For cancellation requests, please clearly state:
“I would like to cancel future renewals for [name of membership or offer].”
3. Response Time
We do our best to respond to support emails within a reasonable time.
Typical response time is 1–3 business days, excluding weekends, holidays, travel days, live event days, or unusual circumstances.
Response times may be longer during launches, live workshops, events, travel, technical issues, or high-volume periods.
4. Business Hours
Support is generally reviewed during normal business hours.
Current general support window:
Monday–Friday, 9:00 AM–5:00 PM Pacific Time
Support may not be monitored continuously outside normal business hours.
5. Membership and Billing Support
For questions about Purpose Garden™ or any recurring membership, contact:
Membership questions may include:
How to access your member library
How to access the community
How to find the START HERE section
How to update billing information
How to cancel future renewals
How to resolve failed payment issues
How to understand your renewal date or pricing option
Please see the Refund / Cancellation Policy and Purchase Terms for more detailed billing and cancellation information.
6. Cancellation Requests
To request cancellation of future membership renewals, email:
Please include your full name, purchase email, membership name, and a clear cancellation request.
We recommend sending cancellation requests at least 3 business days before your next billing date to allow time for processing.
Cancellation stops future renewals. It does not automatically refund previous payments.
7. Login and Access Support
If you purchased a product, registered for a workshop, or joined a membership and cannot access your content, email:
Please include the email address you used at checkout.
If you are a Purpose Garden™ member, your first step after purchase is to log in here:
https://www.faithtofreedomofficial.com/login
Then begin inside the Purpose Garden™ Member Library and the START HERE — Purpose Garden™ Member Orientation section.
8. Technical Issues
For technical issues, please include as much detail as possible, including:
What page or product you were trying to access
What device you were using
What browser you were using
What error message appeared
A screenshot, if possible
The email address connected to your account
Some technical issues may involve third-party platforms such as Kajabi, Stripe, PayPal, Zoom, YouTube, email providers, or internet service providers.
We will do our best to help, but some issues may require support from the relevant third-party platform.
9. Speaking, Podcast, Interview, and Media Requests
For speaking invitations, podcast interviews, media inquiries, event requests, workshop invitations, or collaboration opportunities, contact:
Please include:
Your name
Your organization, podcast, show, publication, event, or platform
The type of invitation or request
Proposed date, time, and location or virtual format
Audience size or expected reach, if known
Topic or theme
Whether the opportunity is paid, unpaid, promotional, or exploratory
Any relevant links
John Hanna speaks and teaches on faith, presence, purpose, identity, REBIRTH™, transformation, resilience, personal growth, entrepreneurship, and turning purpose into meaningful impact, income, and freedom.
A dedicated speaking/media page and speaker one-sheet may be added or linked in the future.
10. Coaching, Consulting, and Private Mentorship Inquiries
For coaching, consulting, mentorship, advisory, group coaching, or private work inquiries, contact:
Please include a brief description of what you are looking for, your current season, and the kind of support you believe you need.
Private coaching, consulting, speaking, or mentorship may require a separate agreement, payment terms, scheduling process, and scope of work.
11. Emergencies and Crisis Support
Faith to Freedom™ / REBIRTH™ does not provide emergency support, crisis intervention, medical care, mental health counseling, legal representation, financial advisory services, or therapy.
If you are experiencing a medical emergency, mental health emergency, suicidal thoughts, self-harm thoughts, abuse, danger, or crisis, contact emergency services or a qualified crisis support provider immediately.
Do not use the support email for urgent emergency situations.
12. Respectful Communication
We are committed to treating people with respect and care.
We also ask that all communication remain respectful, honest, and appropriate.
We reserve the right to stop responding, restrict access, or refuse service if communication becomes abusive, threatening, harassing, manipulative, dishonest, or unsafe.
13. No Guarantee of Immediate Resolution
We will make reasonable efforts to help with support requests, but we cannot guarantee immediate resolution of every issue.
Some situations may depend on third-party platforms, payment processors, account settings, user error, browser issues, internet connection problems, or other factors outside our direct control.
14. Future Business Entity Update
This policy currently applies to John Hanna / Faith to Freedom™ / REBIRTH™ and related brands.
After the formal legal business entity is completed, this policy may be updated to reflect the official legal business name, which may be Rebirth, LLC or another legally registered entity.
15. Contact
For all support, billing, access, cancellation, speaking, podcast, media, and general contact requests, email:
